Support Information Checklist

Include:

  • product/resource/bot name
  • installed version
  • FXServer build or bot runtime version
  • framework and relevant dependency versions
  • exact error text
  • first relevant console/log error with context
  • expected behavior
  • actual behavior
  • exact reproduction steps
  • whether it reproduces after a cold boot
  • whether it affects all users
  • screenshots/video when useful
  • sanitized relevant configuration
  • changes made immediately before the issue
  • troubleshooting already attempted

Never send passwords, tokens, private keys, database credentials, license keys or full webhook URLs.

Document status

Last reviewed: September 2026
Version note: Use the instructions that match your installed product/resource version. When behavior differs from your release, check its release notes before changing production configuration.