Submit a Ticket
The secure support centre. Attach screenshots and diagnostics, and track the reply in your portal.
Support
Need It
Start with the documentation, check the known issues, then raise a ticket if you still need a hand. Every channel below is staffed by the same team that builds the products.
Documentation
Setup guides, command references, permission models, integrations, and workflows.
Troubleshooting
Fixes for the issues that come up most often, with the exact steps to resolve them.
Service Status
Current operational state of Kruiger Labs products and infrastructure.
Client Portal
Sign in to review licences, connected servers, and the history of your tickets.
Community Discord
Talk to the team and the wider community for quick questions and announcements.
Fixes
The quickest resolutions, taken straight from the troubleshooting documentation.
Commands are not appearing
Confirm the invite includes application commands, review Server Settings → Integrations, check role mappings, then run /admin sync and /admin diagnostics.
Approve and Deny buttons are missing
Check the configured review channel and reviewer role, confirm the bot can send messages and components, then inspect the request status.
High Command cannot complete final review
Verify High Command role mapping and final channel permissions, then confirm a different authorised reviewer is completing stage two.
A request did not move to final review
Run /admin diagnostics and inspect the request thread for the outstanding review count or information request.
Questions
Answers taken from the Kruiger Labs documentation.
What is IAA BOT?
A Discord Internal Affairs and intelligence system that operates with a compatible secured website/backend.
Who is the bot intended for?
Roleplay and gaming communities, staff teams, departments, law-enforcement groups, and multi-server organisations.
Can it be used across multiple Discord servers?
Yes. Each server keeps its own configuration and access rules while authorised multi-server records can be supported.
Can it see every server a user is in?
No. It can only identify mutual servers where the bot is installed and has the necessary access.
How do case numbers work?
Administrators configure a prefix and starting number; the bot then issues unique sequential references.
Can case records be deleted?
Authorised owners can archive or remove data subject to confirmation, audit logging, and retention policy.
How are confidential cases protected?
Confidential roles, restricted channels and threads, server-side permissions, and filtered exports limit access.
Can reviewers approve their own requests?
Not by default. An explicit authorised configuration or override is required.
Raise a ticket with as much detail as you can. Screenshots, command names, and server IDs get you a faster answer.